Account warranty
Every account purchase is protected by a standard 14-day warranty. At checkout, you can add a lifetime warranty for +15 % of the price.
In short. The standard warranty lasts 14 days from the order date: the money stays on the platform, and the chat and ticket stay open. The lifetime warranty covers from 100 % of the account price in the first month down to 40 % from month 13. Open a ticket on the order no later than 72 hours after the incident.
Overview
The warranty protects you if you lose the account through no fault of your own: the previous owner took it back, or the account was blocked for external reasons. Support makes the decision after checking the evidence. Compensation is a replacement with a similar account or a refund.
Terms
Standard warranty
- Applies automatically to every purchase — 14 days from the order date.
- While it is active, the money is held on the platform, and the order chat and ticket stay open.
- Covers the previous owner taking the account back and blocks that are not your fault.
- Support makes the decision: an account replacement or a refund to your balance.
Lifetime warranty
- Can only be added at purchase: the “Warranty” toggle in the “Get lifetime warranty +15 %” block on the checkout page. It is off by default.
- Costs +15 % of the account price. This amount is non-refundable.
- Coverage is calculated from the account price you actually paid. Months are counted from the date the account was handed over to you.
| Period after account handover | Coverage |
|---|---|
| Month 1 | 100 % |
| Months 2–6 | 80 % |
| Months 7–12 | 60 % |
| From month 13 | 40 % |
What the lifetime warranty covers:
- the previous owner recovering the account — if you changed the password, email and phone as recommended;
- blocks for external reasons that are not your fault;
- loss of access to critical account features.
What it does not cover:
- cheats, macros, anti-cheat bans;
- breaking the game rules: smurfing, boosting, transferring, reselling or sharing the account, multi-accounting, bypassing regional restrictions, toxicity;
- not following the security instructions within 24 hours;
- handing the account over to third parties;
- an MMR drop or inventory loss while you still have access to the account;
- bans caused by a VPN, proxy or hardware change;
- mass actions by the game publisher;
- forged evidence.
Required: the first 24 hours
Within 24 hours after the account is handed over, change all passwords, turn on 2FA, unlink other people's recovery methods and link your own. The platform may ask for proof: screenshots of your settings and emails confirming the changes.
Standard vs lifetime
| Standard | Lifetime | |
|---|---|---|
| Cost | Included in the purchase | +15 % of the account price, non-refundable |
| How to add | Automatically | The “Warranty” toggle at checkout; cannot be added later |
| Duration | 14 days from the order date | No time limit; coverage decreases over time |
| Compensation amount | Decided by support | 100 % / 80 % / 60 % / 40 % of the account price actually paid — depending on the month |
| What it covers | The previous owner taking the account back, blocks that are not your fault | Recovery by the previous owner, blocks for external reasons that are not your fault, loss of access to critical features |
| Form of compensation | Replacement or refund to your balance | Replacement with a similar account or a refund (by default to your Goranked balance) |
| How to claim | A ticket on the order within the 14 days, no later than 72 hours after the incident | A ticket on the order no later than 72 hours after the incident |
Examples
- The previous owner took the account back before the 14 days ended, and you had changed the details as instructed. The standard warranty applies: open a ticket with the topic “Account blocked or login details changed”, and support decides on a replacement or a refund to your balance.
- In the 3rd month after handover, the previous owner recovered the account. You have the lifetime warranty and changed the password, email and phone in time. Coverage is 80 % of the account price you actually paid.
- From month 13, the account was blocked for external reasons that were not your fault. The lifetime warranty covers 40 %.
- The account got an anti-cheat ban for macros. No warranty covers this.
- You did not change the password within 24 hours, and the previous owner took the account. Not covered.
- You still have access to the account, but the MMR dropped. Not covered.
How to make a claim
- Open the order page and click “Create ticket”. If the order is already “completed”, click “Create ticket” in the “Have a question or issue after completion?” line.
- Select the topic “Account blocked or login details changed”.
- Describe what happened and when.
- Add evidence under “Attachments” (up to 4 PNG or JPEG files): a screenshot of the error or ban, an email from the game, the date of the incident, proof that you changed the password, email and 2FA, and your login history.
- Click “Send request” — no later than 72 hours after the incident.
The review takes up to 10 business days after support receives all the information. The platform chooses the compensation: a replacement with a similar account or a refund. By default, the money goes back to your Goranked balance; to a card only in some cases.
Important. If you open a chargeback (dispute the payment through your bank), the review of your warranty claim is put on hold.
The full terms are on the goranked.gg/en/warranty page.
FAQ
Can I add the lifetime warranty after the purchase?
No. You can only turn it on at checkout.
Will I get the warranty cost back if the account is refunded?
No. The cost of the lifetime warranty (+15 %) is non-refundable.
From what date are the lifetime warranty months counted?
From the date the account was handed over to you.
What amount is the coverage percentage based on?
The account price you actually paid.
How long does the review take?
Up to 10 business days after support receives all the information.
Does the warranty cover a ban for cheats?
No. Cheats, macros and anti-cheat bans are not covered.