How and when you get the account details
After payment, the login details appear on the order page. When exactly depends on whether the listing has auto delivery.
In short. If the listing has auto delivery, the details open right after payment. Otherwise, the seller checks the account and hands over the details. Use the “Delivery within 24 h” timer on the order page as a guide.
Short answer
You will find the account details on the order page: in your profile, in the “My orders” section, or via the “Get account details” button in the “Payment confirmed” e-mail. There is no separate e-mail when the details open — check the order page.
How it works
Before the details are handed over
At the top of the page you see the “Will be delivered” badge and the heading “Seller is preparing the account handover”. The seller checks the account and prepares it for handover. The “Delivery within: HH h MM min” timer counts down 24 hours from when the order was created. If the time runs out, the timer turns red. The “Account data” and “Email data” fields show “Seller is verifying the data”.
When the details are handed over
- Auto delivery — the details open right after payment.
- Without auto delivery — the seller checks the account and opens the details. If the order page is open, the fields appear on their own without reloading the page: you will hear a sound, and the chat will show the message “✅ Seller (X) has verified the account details, you can now use the account.” If the page was closed, you will see the details the next time you open it.
After the handover, the “Your details” badge appears with five fields: the account Username and Password, and the Email, Username and Password for the email. Each field has a copy button. The password is hidden behind asterisks, and you can reveal it. The Email may be an address or a link to webmail.
Order chat
The order page has a chat with the seller. The conversation you had before the purchase moves here. In the chat you can send text, images (“Attach file”) and emoji. You get a phone number, 2FA codes and backup codes only if the seller writes them in the chat.
What to keep in mind
- While you wait, the order has the “Waiting for confirmation” status.
- If the timer has run out and there are no details, message the seller in the chat first. If they don't reply, create a ticket.
- Don't click “Confirm receipt” until you have checked the account.
Important. The details you get are temporary. Right after signing in, change the account and email passwords and the recovery options.
FAQ
Will I get an e-mail when the details appear?
No. Check the order page in your profile.
The timer has run out and there are no details. What should I do?
Message the seller in the order chat. If there is no reply, click “Create ticket” and choose the topic “Did not receive account / access credentials not provided”.
Where do I find the order if I closed the page?
In your profile, in the “My orders” section, or via the “Get account details” button in the “Payment confirmed” e-mail.
The seller didn't send the 2FA code. How do I get it?
Ask the seller in the order chat. These details are shared only through the chat.