Seller review
Once the deal is complete, you can rate the account seller. Your review helps other buyers choose a seller.
In short. Open the completed order and, in the “How it went?” block, click “Leave a Feedback”. Choose 👍 or 👎 and add tags and text if you like. The review appears on the seller's storefront after moderation.
Who this is for
You bought an account, and the order has the status “completed”. This happens when you click “Confirm receipt” or when the order closes automatically 14 days after it was placed. Until the order is complete, there is no review button.
A review is not a support request. If there is a problem with the account, create a ticket — see Problems with a purchased account.
This article is about reviewing an account purchase. For reviewing a boost, see Confirm completion and leave a review.
What you need
- An account order with the status “completed”.
- A few minutes. The review text is optional.
Steps
- Open the order. In your profile, go to “My orders” and open the account order with the status “completed”.
- Find the “How it went?” block in the right column. It has a seller card with a “Leave a Feedback” button and a Goranked card with a “Review on Trustpilot” button.
- Click “Leave a Feedback”. The “How was the seller … ?” window opens with the seller's photo and two buttons: 👍 and 👎.
- Choose a reaction. 👍 opens the “Positive review” window, 👎 opens “Negative review”.
- Select tags if you want: “Politely”, “Good communication”, “Good product”, “Fast delivery”, “Good price”. You can pick several or none.
- Write some text in the “Leave your review” field. This is optional. The limit is 500 characters.
- Click “Leave a Feedback”. The review is saved with the status “Under moderation”. The button in the “How it went?” block changes to “Change your review”.
Moderation
Every new review is checked by the site administration.
| Status | What it means |
|---|---|
| “Under moderation” | The review is waiting to be checked and is not on the storefront yet |
| “Published” | The review is visible on the seller's storefront |
| “Rejected” | The review has not been published |
You don't get a notification about the decision — not by email and not in Telegram. To check the status, click “Change your review”: the “Your review” window has a “Status: …” line.
How to edit a review
- Open the order and, in the “How it went?” block, click “Change your review”. The “Your review” window opens with your reaction, tags and text.
- Change the tags or text.
- Click “Save as positive” or “Save as negative”. This also sets your reaction.
If you change the reaction, tags or text, the review goes back to moderation — even if it was already published. Until it is checked, it won't be on the storefront. If you save without changes, the status stays the same.
Important. You can leave one review per order. You can't delete a review — only edit it.
Where reviews appear
Only reviews with the status “Published” are shown.
- Seller storefront, “Reviews” tab (/en/seller/{nickname}/reviews). At the top you see the count “N Reviews” and the share of positive ones, plus an “All” / “Positive” / “Negative” switch. Each review card shows the author's name, the date, 👍 or 👎, the text and tags. If there is no text, it says “No comment”. Reviews load 10 at a time, followed by a “Show More” button.
- Seller card on the account page. “Rating” is the share of 👍 among published reviews.
- Seller window in the catalog. The three latest reviews and a “View all reviews (+N)” link.
- Account catalog. The “Accounts … buyer reviews” block with the latest reviews.
Your public name is shown next to your review. Nobody sees your e-mail.
Review on Trustpilot
The “Review on Trustpilot” button in the “How it went?” block opens the Goranked page on Trustpilot. This is a separate review of the platform, not of the seller. It does not appear on the seller's storefront.
FAQ
Why is there no “Leave a Feedback” button?
The order is not complete yet. The button appears once the status is “completed”: after you click “Confirm receipt” or 14 days after the order was placed.
Why can't I see my review on the storefront?
The review is still “Under moderation” or it was rejected. Only published reviews are visible. Check the status in the “Your review” window.
I see “Change your review” instead of “Leave a Feedback”. What does that mean?
This order already has a review. Click “Change your review” to view it and edit it if needed. If you have questions about the review, contact support.
Can I edit or delete a review?
You can edit it, and it then goes through moderation again. You can't delete it.
Why was my review rejected?
The decision is made by the site administration. To find out the reason, contact support.