Additional payments and payment links from a manager

Sometimes an additional payment is needed after you have already paid for the order. In that case, a manager creates an invoice and sends you a payment link in the chat. Here we explain how to pay it and what happens next.

In short. The manager sends an “Order payment” card with a “Pay” button to the chat. Click it, pay the invoice and wait for the “Payment successful!” page. A Stripe payment link is valid for 24 hours. Promo codes and cashback can't be applied to an invoice.

Who this is for

A manager sends a payment link when:

  • an additional payment is needed after a recalculation — for example, you played yourself and your rating dropped, or you changed the range. See Rules during a boost;
  • you want to add an option after payment, for example “Turbo Mode 🚀” or “Play with Booster”. See Additional boost options;
  • the payment on the site didn't go through, and you agreed with the manager to pay another way.

What you need

  • A paid order for which you agreed on an additional payment with the manager.
  • Access to the chat with the manager on the site.
  • A card, Apple Pay or Google Pay — or another method you agreed on with the manager.

Steps

  1. Agree on the additional payment with the manager. The manager explains in the chat what the additional payment is for and how much it is.
  2. Find the payment card in the chat. The link doesn't come as text but as a card. It has the “Order payment” heading, the “Secure link to the payment page” caption and a “Pay” button. The heading and caption are in English in all site languages. The manager can change the button text.
  3. Click “Pay”. The payment page opens in a new tab.
  4. Check the invoice. The manager sets the payment method when creating the invoice. On the Stripe page you can see the name “Invoice #N” (the invoice number) and the amount in the order currency. If you are paying extra for options, instead of the invoice number you will see “Additional services:” in English and the option names. If the invoice is for payment by card through another provider or in cryptocurrency, the amount will be in US dollars.
  5. Pay the invoice. On the Stripe page, card, Apple Pay and Google Pay are available. You enter your card details on the payment system's page, not on goranked.gg.
  6. Check the result. After payment, the “Payment successful!” page opens with the text “Your invoice has been successfully paid.” It shows “Invoice number”, “Total” and “Status”. The “Paid” status appears when the payment system confirms the payment.
  7. Go back to your account dashboard. Click “Go to account” or wait 5 seconds — you will be redirected automatically.

What happens after payment

  • Additional payment for options. The paid options appear in the order automatically, and their cost is added to the order amount.
  • Additional payment after a recalculation. The payment is added to the order. The manager changes the range or target and writes to you in the chat.
  • Notification. The manager learns about the payment automatically.

Important. A Stripe payment link is valid for 24 hours. After that it stops working — ask the manager to send a new one.

Important. If you closed the payment page or clicked “Back”, you will also land on the “Payment successful!” page, and after 5 seconds — in your account dashboard. This doesn't mean the invoice is paid. Check the “Status” line: if it doesn't say “Paid”, open the link from the chat again. It works until 24 hours have passed or the manager cancels the invoice.

FAQ

The link doesn't open. What should I do?

Most likely, 24 hours have passed (for Stripe) or the manager has cancelled the invoice. Ask for a new link in the chat.

Why is the amount not in my currency?

Stripe charges the amount in the order currency. Payment by card through another provider and in cryptocurrency is in US dollars. More in Payment methods.

Can I apply a promo code or cashback to an invoice?

No. The invoice amount is fixed.

I paid, but the option isn't in the order. What should I do?

Usually the option appears right away. Confirmation from the payment system may be slightly delayed — refresh the page in a few minutes. If the option still isn't there, write in the chat or create a ticket — Tickets.

Is it safe to pay via such a link?

Yes, if the link came from a manager in the chat on the site. The payment goes through on the payment system's page. Don't open links from other messengers or from strangers.

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