How to contact support
Goranked support works 24/7. To get a faster reply, choose the channel that fits your question.
In short. General questions and payments — the on-site chat or Telegram. Order progress — the order chat with the booster or seller. Rule violations, disputes, refunds — a ticket. Blocked account — e-mail.
Support is available around the clock. In the chat we usually reply within a few minutes; tickets get a reply within 24 hours.
Contact channels
| Channel | Where to find it | What it's for |
|---|---|---|
| On-site chat | “Open chat” in the header, the “We are online!” widget, “Let's Chat” in the footer | Any questions, including questions before ordering and about payments |
| Telegram bot | The “Contacts” page | Same as the chat. A message to the bot is an inquiry to support |
| The “Contacts” page | If your account is blocked | |
| Ticket | Order page → “Create ticket” | Official inquiry: rule violations, disputes, refunds |
| Order chat | Avatar → “Chats” | Contact with the booster or seller about your current order |
| Discord | “Join Discord” in the footer | The Goranked community |
The “Contacts” page (/en/contact) also lists Instagram, Twitch and TikTok.
Where to write
| Question | Where to write | What to include |
|---|---|---|
| Questions before placing an order | On-site chat or Telegram | The game, the service or product, and what exactly you want to know |
| “Where is my order?”, “How is the boost going?” | Order chat with the booster | Your question about the order progress |
| “Where are the account details?” | Order chat with the seller | What exactly you didn't receive |
| Payment problem | Support chat | Order number (ID), payment method, amount and time of payment |
| The booster or seller breaks the rules or is not responding | Ticket from the order page | Subject, a step-by-step description of what happened, screenshots |
| Dispute or refund | Ticket from the order page | What happened and where you want the money: to your site balance or to your card |
| Your Goranked account is blocked | Your account e-mail and what happened | |
| You need to change your account e-mail | Support chat or Telegram | Your current and new e-mail |
| Sign-in code doesn't arrive | On-site chat | The e-mail where you expect the code |
Steps: write to the on-site chat
- Click “Open chat” in the header or the “We are online!” widget. The “Goranked Support” chat opens.
- If you are not signed in, pick a game under “Choose a game” and an answer option.
- Write your question. You will see the message “A manager will connect to you in a few minutes”.
- Attach an image or file if needed.
Important. Tickets don't cover questions like “Where is my account?”, “Where is my order?” or “How is the boost going?”. Ask the booster or seller in the order chat.
FAQ
How fast does support reply?
Around the clock. In the chat, usually within a few minutes; tickets within 24 hours.
Can I write without an account?
Yes, in the on-site chat. First the chat asks you to “Choose a game”.
Can I send a screenshot?
Yes. You can send images and files to the on-site chat. To a ticket — up to 4 PNG/JPEG files.
The booster doesn't reply in the order chat. What should I do?
Create a ticket from the order page with the subject “Performer is not responding”.
How is a ticket different from the support chat?
A ticket is an official inquiry about a specific order when rules have been broken. The chat is for all other questions.