Tickets: inquiries about an order
A ticket is an official inquiry to support about a specific order. You create one when a booster or seller breaks the rules.
In short. You create a ticket from the order page with the “Create ticket” button. One order — one open ticket. You write the first message when you create the ticket, and further messages only after support replies.
When you need a ticket
A ticket is reviewed if a seller breaks the rules of the public offer or a booster (performer) breaks the rules. For example, the booster is not responding, stopped work without finishing, or the result doesn't match the terms.
Tickets don't cover:
- “Where is my account?” — write to the seller in the order chat;
- “Where is my order?” or “How is the boost going?” — write to the booster;
- incorrect or incomplete inquiries — such tickets are closed without review.
Steps: create a ticket
- Click “Details” next to the order in the “My orders” list. The order page opens.
- Click “Create ticket” (on some pages — “Open ticket”). The “Create ticket” window with the rules opens.
- Choose a subject in the “Select the issue topic” field.
- Describe the problem in the “Describe the problem” field: what happened, when, and what you have already done.
- Add screenshots under “Attachments” — up to 4 PNG or JPEG files.
- Click “Send request”. The ticket appears in “My tickets” with the status “Open”.
Ticket subjects
| Order type | Subjects |
|---|---|
| Boost | “Performer is not responding”, “Order not being executed / deadline overdue”, “Performer stopped work without completion”, “Result does not match terms (rank, LP, etc.)” |
| Game account | “Did not receive account / access credentials not provided”, “Account does not match description (different region, rank, etc.)”, “Account blocked or login details changed”, “Seller is not responding” |
| CS2 skin | “Problem with order” |
Important. You can send your next message only after support replies. So describe everything in detail and attach files right away.
What happens after you create a ticket
- For most subjects, an automatic reply in English arrives within 1–10 minutes. This is not a reply from a manager.
- Support's reply is signed “Support” and comes in your language.
- If you have connected the Telegram bot, you will get the notification “Support replied to your inquiry #N”.
- We reply to tickets within 24 hours.
Steps: reply in a ticket
- Click your avatar and choose “Tickets”. The “My tickets” page opens.
- Open the ticket you need. You will see “Subject”, “Status”, “Creation date”, “Last activity” and the “Order” block.
- Write your reply in the “Your message” field.
- Click “Attach file” if you need to add a screenshot.
- Click “Submit”. The message appears in the conversation.
The “to the order” button in the “Order” block opens the order page.
Steps: close a ticket
- Click “Problem solved”. The “Close ticket” window opens.
- Click “My problem is solved”. The ticket gets the status “Closed”.
Important. By closing a ticket, you agree that the problem is solved. Don't close it until the issue is resolved.
FAQ
Why can't I write a new message?
You can add messages only after support replies. Wait for the reply.
I got a reply in English. Is that all?
No. That is an automatic message. The manager's reply will be signed “Support” and will come in your language.
Can I create a second ticket for the same order?
Not while the previous one is open. One order — one open ticket.
Which files can I attach?
Up to 4 files in PNG or JPEG format.
My ticket was closed without review. Why?
This happens with incorrect or incomplete inquiries, and with questions that tickets don't cover.
The “My tickets” page is empty.
If you haven't contacted support yet, you will see the text “Wow! You haven't had any issues yet”. A ticket appears here once you create it.