Boost problems: what to do
Most issues are solved in the order chat. If the booster breaks the terms, create an order ticket — support will review it and make a decision.
In short. First check the status and write to the booster in “Chat with the booster”. If that doesn't help, create a ticket with the right topic and screenshots. Support usually replies within a day.
Symptoms
- The booster doesn't reply in the chat.
- The deadline has passed, but the order isn't complete.
- The booster stopped playing and didn't complete the order.
- The result doesn't match the order: rank, rating, LP.
- The order has been in the “Searching for a booster” or “Need clarification” status for a long time.
Possible causes (check in order)
- Order status. Everything may be going to plan. “Searching for a booster” — a booster is still being found, usually within an hour. “Need clarification” — the connection details haven't been filled in. “Waiting for the client” — a party order is waiting for you to be ready.
- Chat messages. The booster may have already replied or may be waiting for a Steam Guard code from you.
- Account access. If you changed your password or email, or the backup codes ran out, the booster can't log in to the account.
- Your own games. If you played yourself, your rating may have changed — the order is then recalculated. See Rules during a boost.
- A violation by the booster. If causes 1–4 don't apply, create a ticket.
Solution
| Symptom | What to do first | Ticket topic | What to attach |
|---|---|---|---|
| The booster doesn't reply | Write in “Chat with the booster”. Check whether they're waiting for a Steam Guard code from you | “Performer is not responding” | A screenshot of the chat with the date and time of the latest messages |
| The deadline has passed and the order isn't moving | Check “Execution progress” and ask in the chat when the result will be ready | “Order not being executed / deadline overdue” | A screenshot of the agreed deadline and your current rating |
| The booster stopped working and didn't finish | Write in the chat and ask what happened | “Performer stopped work without completion” | A screenshot of the chat and your current in-game rating |
| The result doesn't match the terms | Don't click “Confirm completion”. Write in the chat what's wrong | “Result does not match terms (rank, LP, etc.)” | A screenshot of your in-game rank or rating and of the “Features” block |
| “Searching for a booster” takes a long time | Wait: usually within an hour | Not a ticket — write to support, How to contact support | Order number |
| “Need clarification” after payment | Fill in “Connection details”, Handing over account access | — | — |
| You need to change your details after “Confirm” | Contact a manager via “Write to Telegram” | — | Order number |
| You need a pause, a booster replacement or a new option | Contact support or a manager, Rules during a boost | Not a ticket — How to contact support | Order number and what exactly you need |
| “Payment time has expired” | Place the order again. Any deducted cashback has been returned | — | — |
| Payment problem | See Payment problems | — | — |
Ask questions like “Where is my order?” or “How is the boost going?” to the booster in the chat. They aren't handled through tickets.
When to contact support and what to include
Create a ticket when the booster breaks the rules and the chat hasn't helped. How to open a ticket is explained in Order ticket.
Ticket rules:
- “We only consider situations where the performer (booster) violates the rules”.
- “One ticket is created for one order”.
- You write the first message when you create the ticket. You can write the next ones only after support replies.
- You can attach up to 4 PNG or JPEG files.
Steps:
- Choose a topic. The exact names are in the table above.
- Describe the problem. Briefly: what happened, when, and what you've already done in the chat.
- Attach screenshots. Up to 4 PNG or JPEG files.
- Click “Send request”. The ticket is created.
- Don't confuse the auto-reply with a manager's reply. For some topics, an automatic reply in English arrives within a few minutes: “Performer is not responding” — after 3 minutes, “Order not being executed / deadline overdue” — after 2, “Performer stopped work without completion” — after 1. The “Result does not match terms (rank, LP, etc.)” topic has no auto-reply. A manager usually replies within a day.
- Close the ticket when everything is resolved. Click “My problem is solved”.
Important. Don't confirm completion until the problem is resolved. You can't cancel the confirmation from your account dashboard.
Important. Support decides on refunds. Money is returned to your site balance as 100 % cashback or, if support decides so, to your card. Details: Refunds.
FAQ
Why is the reply in my ticket in English?
It's an auto-reply, not a manager's reply. The manager will reply separately, usually within a day.
Can I add to the ticket while there's no reply yet?
No. You can write the next message only after support replies. So put everything important in your first message.
Can one ticket cover several orders?
No. One ticket, one order.
Why isn't a “How is the boost going?” ticket reviewed?
Tickets are only for violations by the booster. Ask about the boost progress in the order chat.
How do I get my money back?
Support makes the decision. Money is returned to your site balance as 100 % cashback or to your card, as support decides.