Refunds
Support handles refunds when you contact them. You can get the money to your site balance or to your card.
In short. Write to the support chat or create a ticket for the order: give the order number and the reason. Support makes the decision. A refund to the site balance is fast; to a card it takes 5–10 banking days.
The basics
A refund is support's decision on a specific order. Until the decision is made, support doesn't promise any amount or refund method. An unpaid order doesn't need a refund: delete it from the list, and any cashback you used comes back on its own.
Where the money goes
| Refund destination | Where | How fast | When it's used |
|---|---|---|---|
| To the site balance | 100 % cashback on your account | Fast, after support's decision | If you're planning your next order: you can pay for it in full with this cashback |
| To a card | Manually, through the payment system | 5–10 banking days | If you need the money returned outside the site |
Refund cashback is valid for 1 year for a boost and has no expiration for accounts and requests (at the time of writing).
Conditions
Boost. If the boost was partly completed, the cost of the uncompleted part is refunded. It's calculated using the calculator. Order status: “Full refund” or “Partial refund”.
Account. The full amount is refunded: the payment and the cashback you used. The cost of the “Lifetime Warranty” option (+15 %) isn't refunded. Order status: “Refund to client website balance”.
Skin. Order status: “Refunding” or “Refunded”.
Site balance. Money refunded to the balance is cashback. You can't withdraw it to a card.
Examples
- The boost was partly completed. The cost of the uncompleted part is refunded, calculated using the calculator. Status — “Partial refund”.
- An account with “Lifetime Warranty”, partly paid with cashback. The payment and the cashback you used are refunded. The warranty cost isn't refunded.
- The order isn't paid. No need to contact us. Delete the order — the cashback comes back immediately.
- You got a refund to your balance and are placing a new order. Enter the amount in the “Cashback” field on the checkout page. Refund cashback can cover the whole order.
How to contact us
- Open the support chat or create a ticket for the order.
- Give the order number and the reason for the refund.
- Wait for support's decision. After that, a system message appears in the order chat and the order status changes.
Important. Don't open a chargeback with your bank instead of contacting support. This leads to your requests being put on hold and your service being restricted.
FAQ
How long does a refund to a card take?
5–10 banking days.
Can I withdraw money from the site balance to a card?
No. A refund to the balance is credited as cashback, and cashback can't be withdrawn.
Is the cost of “Lifetime Warranty” refunded?
No.
I paid for an account partly with cashback. What will be refunded?
The full amount: both the payment and the cashback you used. Minus the cost of “Lifetime Warranty”.
How long is refund cashback valid?
For a boost — 1 year, for accounts and requests — no expiration (at the time of writing).
Do I need to request a refund for an unpaid order?
No. Delete it from the list — the cashback comes back on its own.