Notifications: e-mail, push and Telegram

Goranked notifies you about orders, your balance and promotions through three channels: e-mail, browser push and Telegram. Below is how to turn them on and set them up.

In short. Choose channels in your profile settings: the “Notifications” block → “Notify me about” → “Save”. For push, give your browser permission. Service emails — sign-in codes, payments, order status — always arrive.

Steps: turn on push notifications

  1. Click your avatar in the header and choose “Settings”. Find the “Notifications” block.
  2. Click “Allow Notifications” under the text “You need to grant permission for push notifications”. Your browser asks for permission.
  3. Confirm the permission in the browser window. Push notifications are turned on.

If you blocked notifications earlier, the site shows: “Notification permission denied. Enable it in your browser settings.” Allow notifications for the site in your browser settings.

Steps: choose what to be notified about

  1. In the “Notifications” block, find the “Notify me about” table.
  2. Tick the channels for each type of notification.
  3. Click “Save”. The settings are applied.
Notification typeemailpushtelegram
“Marketing emails and promotions”yes—yes
“Weekly newsletter and promotions”yesyesyes
“Order updates”yesyesyes
“Account balance updates”yesyesyes

Steps: connect the Telegram bot

You can connect the bot in two ways.

From your profile

  1. Open your profile settings, the “Notifications” block.
  2. Click the Telegram connect button in this block. Then follow the bot's prompts.

Via a link from the bot

  1. Follow the link the bot sent you. The “Connect Telegram to your Goranked account” page opens.
  2. Sign in or sign up. After that, order notifications will arrive in Telegram.

Once connected, the bot sends:

  • new messages in order chats when you are offline;
  • support replies to tickets: “Support replied to your inquiry #N”;
  • cashback accruals;
  • order completion notifications.

If you write to the bot, your message goes to support as an inquiry.

Emails

Service emails — sign-in codes, payments, order status — always arrive.

Steps: unsubscribe from newsletters

  1. Open an email from Goranked.
  2. Click “Email settings” in the email. The email settings page opens.
  3. Choose “Turn off all emails except service emails”. Newsletters will no longer arrive.

Important. Unsubscribing from newsletters does not turn off service emails. Sign-in codes and emails about payments and order status will keep arriving.

FAQ

Push notifications don't arrive.

Check that notifications are allowed for the site in your browser settings and that push is ticked in the “Notify me about” table.

Can I write to the bot in Telegram?

Yes. A message to the bot is an inquiry to support.

Why doesn't the bot send messages from the order chat?

The bot forwards new chat messages when you are offline. If you are on the site, you can see the messages in the “Chats” section.

How do I stop getting promotions by email?

Untick email in the “Marketing emails and promotions” row and click “Save”. Or use the “Email settings” link in the email itself.

Can I turn off emails with sign-in codes?

No. Service emails always arrive.

Related articles