Skin delivery
After payment, the skin arrives in your Steam inventory via a trade offer. Below is what happens at each stage and what you need to do.
In short. The seller or the market bot sends a trade offer to your Trade URL. Accept it in Steam and confirm it in the Steam Guard Mobile Authenticator. You can see the status on the order page — it does not update by itself, so click “Refresh status”.
Who this is for
For those who have already paid for a skin. The order is in “My orders”, and the order page is /en/profile/orders/skin/{id}.
What you need
- A Trade URL saved on the order or in your profile — Steam Trade URL.
- A Steam account that meets Steam's recommendations: a public inventory and the Steam Guard Mobile Authenticator turned on — Steam account requirements.
- Access to Steam: the client, a browser or the mobile app.
Order page
The header shows the game, the item name and the line “Order #ID · price · status”. On the left is the Trade URL card. On the right is the “Item delivery status” block with five stages:
- “Paid” — “Payment received successfully”.
- “Confirming with Partner” — “We are preparing your item”.
- “Delivering” — “Trade offer will be sent shortly”, “Please keep Steam open”.
- “Delivered” — “Check your Steam notifications”.
- “completed” — “Item successfully transferred”.
Below the timeline are “Current status” and the “Refresh status” link. The page also has the buttons “To skins catalog”, “My orders” and “Open ticket” (or “My ticket” if a ticket has already been created).
Steps
- Open the order in “My orders”.
- Check the Trade URL card. If it shows “✓ Trade URL saved”, everything is fine. If the field is empty, paste the link and click “Confirm Trade URL”.
- Click “Refresh status”. The page will show the current stage — it does not update by itself.
- When the status changes to “Delivering”, open Steam and find the incoming trade offer. The sender is a third-party seller or a bot, not “Goranked”.
- Check the offer: you receive the item and give nothing away.
- Click “Accept Trade”. Steam will ask you to confirm the trade.
- Confirm the trade in the Steam Guard Mobile Authenticator. The item will appear in your inventory.
- Click “Refresh status” on the order page. The status will change to “Delivered”.
Important. Accept the offer as soon as possible. If the trade offer has disappeared, contact support and it will be sent again.
Important. In this trade, you give nothing away. If the offer asks you to give away your item, do not accept it and contact support.
Order statuses
| Status | What is happening | What to do | How long to wait |
|---|---|---|---|
| “Awaiting Payment” | The order has been created, but there is no payment yet | Pay for the order | Up to 24 hours, then the payment time expires |
| “Payment time has expired” (in your account dashboard — “Overdue”) | 24 hours have passed without payment | Place the order again | — |
| “Paid” | Payment received; the deal with the market has not been created yet | Make sure the Trade URL is set | Usually within a few hours during business hours |
| “Confirming with Partner” | The deal has been created; the seller is preparing the trade | Keep Steam open | The timeline says “Usually takes 1–5 minutes” |
| “Delivering” | The trade offer has been sent in Steam; we are waiting for you to accept it | Accept the trade and confirm it in Steam Guard | Accept as soon as possible |
| “Delivered” | You accepted the trade, and the item is in your inventory. The market's settlement period is in progress | Nothing | The market's settlement period is about 7 days |
| “completed” | The item has been successfully transferred | Nothing | — |
| “Error” | The trade was not accepted or Steam declined it | Check the reasons in Skin problems and open a ticket | — |
| “Refunding” / “Refunded” | A refund is being processed / the money has been returned to the original payment method | Keep an eye on the status | — |
| “Dispute” | A dispute has been opened on the order | Keep an eye on the status and the ticket | — |
| “Cancelled by the client” | You deleted an unpaid order | Place a new one if needed | — |
What's next
- There are no separate status notifications. Keep an eye on the status on the order page and on your Steam notifications.
- If the listing was sold after you paid, the system looks for an analogue of the same skin within the price you paid. This is a different copy — with a different float, pattern or stickers. If there is no analogue, support will offer a replacement or a refund. A paid order is not moved to the archive.
- If the status is “Error” or something went wrong, see Skin problems.
FAQ
Who will the trade offer come from?
From a third-party seller or the market bot. The sender will not be “Goranked”.
Do I need to give anything away in the trade?
No. You only receive the item.
The status is not changing. Is this normal?
The page does not update automatically. Click “Refresh status”.
Will I get a notification when the skin is sent?
No, there are no separate status notifications. Keep an eye on the status on the order page and on your Steam notifications.
I did not accept the trade in time. What now?
The order will move to the “Error” status. Open a ticket — support will send the offer again or refund your money.
The skin is already in my inventory, but the status is “Delivered”, not “completed”. Why?
After you accept the trade, the market has a settlement period of about 7 days. You do not need to do anything.