Order statuses
In the “My orders” list, each order has two statuses: progress (the “Status” column) and payment (the “payment” column).
In short. The set of statuses depends on the order type: boost, account, CS2 skin, listing or request. If a status needs you to do something, it's shown in the “What you need to do” column. A dash means there's no action or no usual time frame.
Payment
The payment status is the same for all order types.
| Status | What it means | What you need to do | How long it usually takes |
|---|---|---|---|
| Awaiting payment | The order has been created but not paid | Click “Pay now” | The payment link is valid for about 24 hours; for listings, 2 hours |
| Paid | The payment has been received | — | — |
| Overdue | The time to pay has run out | Place the order again | — |
Boost
| Status | What it means | What you need to do | How long it usually takes |
|---|---|---|---|
| Need clarification | The order isn't paid, or it's paid but some required details are missing | Pay for the order or provide the missing details | Until you act |
| Searching for a booster | The order is waiting for a booster | — | A booster usually takes the order within an hour |
| In progress | The booster is working on the order | Follow the progress in the order chat | Depends on the size of the order |
| Waiting for the client | Party order: we're waiting until you're ready to play | Click “Start searching for a booster” when you're ready | Until you act |
| Waiting for confirmation | The booster has reported that the work is done | Check the result and click “Confirm completion”, or create a ticket | Until you act |
| Completed | The order is complete | — | — |
| Partially completed | The order wasn't completed in full | Contact support with any questions | — |
| Cancelled by the client | You cancelled an unpaid order | — | — |
| Client created a duplicate | The order was closed as a duplicate of another of your orders | Follow your main order | — |
| Full refund | The money for the order has been refunded in full | — | — |
| Partial refund | Part of the amount has been refunded | — | — |
| Cancelled due to technical reasons | The order was cancelled for technical reasons | Contact support with any questions | — |
| Payment time has expired | The order wasn't paid in time | Place a new order | — |
Game accounts
| Status | What it means | What you need to do | How long it usually takes |
|---|---|---|---|
| In processing | The order isn't paid | Pay for the order | The payment link is valid for about 24 hours |
| Waiting for confirmation | The order is paid: the seller is handing over the details, and you have time to check them | Get the details, check the account and click “Confirm receipt” | Details: instantly with auto-delivery, otherwise up to about 24 hours. Checking: up to 14 days from when the order was placed, after which confirmation is automatic |
| Completed | The deal is complete | — | — |
| Client created a duplicate | The order was closed as a duplicate | Follow your main order | — |
| Rejected | The order was rejected | Contact support with any questions | — |
| Refund to the client's site balance | The money has been returned to your site balance | Check your “Wallet” | — |
| Payment time has expired | The order wasn't paid in time | Place a new order | — |
| Cancelled by the client | You cancelled an unpaid order | — | — |
CS2 skins
| Status | What it means | What you need to do | How long it usually takes |
|---|---|---|---|
| Awaiting payment | The order isn't paid | Pay for the order | The payment link is valid for about 24 hours |
| Payment time has expired | The order wasn't paid in time | Place a new order | — |
| Paid | The payment has been received | — | — |
| Confirming with Partner | The order is being confirmed with the partner market | — | — |
| Delivering | The item has been sent via Steam trade offer | Accept the trade offer in Steam | Until you act |
| Delivered | The item has been delivered | — | The market's settlement period is about 7 days before “completed” |
| Completed | The deal is complete | — | — |
| Error | An error occurred during processing | Write to support chat with your order number | — |
| Refunding / Refunded | The money is being refunded / has been refunded | — | — |
| Dispute | A dispute has been opened on the order | Wait for the decision | — |
| Cancelled by the client | You cancelled an unpaid order | — | — |
Booster listings
| Status | What it means | What you need to do | How long it usually takes |
|---|---|---|---|
| Awaiting payment | The order isn't paid | Pay for the order | The payment link is valid for 2 hours |
| Awaiting delivery confirmation | The order is paid, and the booster is handing over the result | Check what you received and click “I confirm receipt” | Until you act: there is no automatic confirmation |
| Confirmed by the client | You confirmed receipt, and the deal is complete | — | — |
| Refund to the client | The money is being returned to you | — | — |
| Payment time has expired | The order wasn't paid in time | Place a new order | — |
Requests
| Status | What it means | What you need to do | How long it usually takes |
|---|---|---|---|
| Waiting for offers | The request has been created, but there are no offers from boosters yet | — | — |
| N offers | Boosters have sent N offers | Review the offers and choose a booster | — |
| Performer chosen | You have chosen a booster | Pay for the request | You need to pay within 120 minutes of choosing |
| The request has expired | The request's validity period has ended | Create a new request if needed | — |
Until a request is paid, the “payment” column shows “No payment yet”.
Important. “Confirm completion”, “Confirm receipt” and “I confirm receipt” can't be undone. Only click them after you've checked the result.
FAQ
Why does an order have two statuses?
“Status” shows the progress of the order, “payment” shows the state of the payment.
The payment says “Overdue”. What should I do?
Place the order again. You can remove an overdue order from the list with the trash icon.
The status hasn't changed for a long time. Who should I write to?
About the progress of the order — in the order chat with the booster or seller. About payment — in support chat, with your order number.