My orders
The “My orders” page collects all your products, services and requests. Here you can find an order, pay for it, open its details or delete an unpaid one.
In short. Open your avatar → “Order”. Search with “Search...” and the filters. An unpaid order can be paid or deleted; a paid one can be opened via “Details”. You can't delete a paid order.
Steps: open the list
- Click your avatar in the site header. A menu opens.
- Choose “Order”. The “My orders” page opens with the caption “List of all your products and services”.
What the table shows
| Column | What's in it |
|---|---|
| “Order” | Icon, type, name and game |
| “ID” | Order number, you can copy it |
| “Status” | Progress |
| “Price” | Order amount |
| “Coins” | Credited cashback |
| “Payment” | “Awaiting Payment”, “Paid” or “Overdue” |
| “Last update” | When the order last changed |
What each status means is explained in the article about order statuses.
Steps: find an order
- Type a query in the “Search...” field. Only matching orders stay in the table.
- Click “Type” and choose a type: boost, account purchase, skin, currency, listing or request. The list is filtered.
- Click “Date” and choose a period: “Today”, “Yesterday”, “Last 7 days”, “Last 30 days”, “This month”, “Last month”, “This year” or “Custom range”.
- Narrow the list with the “Status”, “Payment” or “Purchased in” filters — the last one is the currency you paid in.
- Click “Price” and choose “Cheapest first”, “Most expensive first” or set a range.
- Click “Columns” to choose which columns to show.
- Change “Rows per page” if you have a lot of orders.
What you can do with an order
| Payment | Buttons in the row |
|---|---|
| Awaiting Payment | “Pay now” and the trash icon |
| Overdue | Trash icon only |
| Paid | “Details” — opens the order page |
Steps: pay for an order
- Find an order with the payment status “Awaiting Payment”.
- Click “Pay now”. You go to the payment page.
The payment link is valid for about 24 hours, for listings 2 hours. After that, the payment becomes “Overdue”.
Steps: delete an unpaid order
- Click the trash icon in the order row. The “Delete order?” window opens.
- Click “Yes, delete”. The order disappears from your list and gets the “Cancelled by the client” status. If you used cashback on this order, it returns to your balance.
Important. You can't delete a paid order. The site shows: “A paid order cannot be deleted. Contact support.”
Requests in the list
Requests appear as separate rows “Request #R…”. Their statuses: “Waiting for offers”, “N offers”, “Performer chosen”. Until the request is paid, the “Payment” column shows “No payment yet”.
FAQ
I can't see my order.
Check the “Type”, “Date” and “Status” filters. If you placed the order as a guest, sign in with the e-mail you entered at checkout.
How do I copy the order number?
Use the copy option in the “ID” column. You'll need the number when you contact support.
What are “Coins”?
The cashback credited for this order.
I deleted an order by mistake. What should I do?
Contact support.
Why is there no “Pay now” button?
If the payment is “Overdue”, the time to pay has passed. Place the order again.