How to delete an unpaid order

If you placed an order but changed your mind about paying, you can remove it from the “My orders” list. Here's how to do it and what happens to the order.

In short. Open your avatar → “Order”. In the row of the unpaid order, click the trash can and confirm with “Yes, delete”. The order disappears from the list, and any cashback you used comes back. A paid order can't be deleted — contact support for that.

Who this is for

  • You placed an order but decided not to pay for it.
  • The payment time ran out, and you want to remove the extra row from the list.
  • You accidentally placed the same order twice and want to keep one.

What you need

  • To be signed in to the Goranked account the order was placed from.
  • An order with the payment status “Awaiting Payment” or “Overdue”. Paid orders have no delete button.

Steps

  1. Click your avatar in the site header. A menu opens.
  2. Select “Order”. The “My orders” page opens.
  3. Find the order you need. If the list is long, use the “Search...” field or the “payment” filter.
  4. Click the trash can icon in the order row. The “Delete order?” window opens.
  1. Check the order name below the text in the window. This way you make sure you're deleting the right order.
  2. Click “Yes, delete”. The site takes you back to the list and shows the message “Order removed from the list.”

If you change your mind, click “Cancel” in the window. The order stays in the list unchanged.

If the order has already been removed, for example in another tab, the site shows “Order already removed from the list.”

What happens after deletion

  • The order disappears from the “My orders” list.
  • If the order was still awaiting payment, it gets the status “Cancelled by the client”. The manager can see that you cancelled it yourself.
  • The payment link for this order stops working. You won't be able to pay for it from an old tab.
  • No money was charged, so there is nothing to refund. Only cashback comes back, if you used it.
  • Cashback usually returns to your cashback balance right away, sometimes within a day. You can check your balance in the “Wallet” section.

Important. You can't restore a deleted order yourself. If you deleted it by mistake, contact support or place the order again.

If there is no trash can

  • The order is paid. A paid order can't be deleted. If you want to cancel it and get your money back, that's a separate process — see the article on refunds.
  • It's a request. “Request #R…” rows can't be deleted this way. You cancel a request on its page with the “Cancel request” button, as long as you haven't chosen a performer.

Important. If the payment went through while an old tab was open, the site won't let you delete the order and shows: “A paid order cannot be deleted. Contact support.” Refresh the page — the order will show the payment status “Paid”.

FAQ

Will I get my money back?

No money was charged for an unpaid order. Only cashback comes back, if you used it.

I deleted an order by mistake. What should I do?

You can't restore it yourself. Contact support or place the order again.

Can I pay for a deleted order?

No. The payment link is closed. Place a new order.

My cashback didn't come back right away.

Sometimes the return takes up to a day. If your balance in the “Wallet” section hasn't changed after a day, contact support.

Why don't I see a trash can next to the order?

The order is already paid, or it's a request. A paid order can be cancelled only through support, and a request only on its page.

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