Refund policy — the key points
The “Refund Policy” explains when and how money is refunded for digital products and boosts. Below are its key points in plain words.
In short. Contact support with a ticket within 14 calendar days after payment. Grounds — non-delivery, a mismatch with the description, proven fraud or an error on Goranked's side. Support makes the decision. The full text is on the page goranked.gg/en/page/refund-policy.
What this document is
- The “Refund Policy” link is in the site footer, in the “Legal” block. Publication date — 4 October 2025.
- The document supplements the “Terms of Use”. If they differ, the Terms of Use take priority (Public offer agreement).
- All refund conditions are collected in section 3 “Refunds”. It matches section 12 of the Terms of Use.
Key points
| Section | What it means for you |
|---|---|
| Warranty period (section 3) | After payment, a warranty period of 14 calendar days applies. During this time, you can create a ticket for support. How the deal is completed for each order type — in Secure deal |
| Digital products and boosts | These are intangible goods and services. As a rule, money isn't refunded after the product is handed over or the boost has started — except in the cases set out in the policy and provided for by law. The right to withdraw from a distance purchase of digital content may not apply if performance has already started |
| Grounds for a refund | Only these: non-delivery within the time stated in the listing, or, if no time is stated, within 24 hours of payment; a confirmed mismatch with the description or the agreed scope; proven fraud; cases provided for by law |
| How to contact us | Only through a support ticket, with evidence. Check what you receive right away and don't wait until the 14 days are almost over |
| Goranked's role | An intermediary: it reviews the dispute based on evidence and gives instructions to the payment service. The seller or booster must cooperate and fix the shortcomings. If they don't fix them within a reasonable time, the dispute may be resolved in your favor |
| When money isn't refunded | The problem was caused by your own actions: cheats, bots, third-party software, breaking the game's rules, losing access through your own fault |
| An error on Goranked's side | Non-delivery, a double charge, a technical failure — money is refunded without extra fees. Write to us within 14 days of the payment date. The refund is made no later than 14 days after the request is reviewed and confirmed |
| Where the money goes | It depends on support's decision and technical possibilities: to your site balance as 100% cashback, or to your card — 5–10 banking days. For crypto payments, network fees may apply |
| Site balance | If a refund to the card isn't possible — for example, the game blocked the account — the amount goes to your site balance. It can't be withdrawn: you use it to pay for future orders |
How refunds work in practice — the amount, order statuses, how long cashback stays valid — read in Refunds. Accounts also have a separate warranty: Account warranty.
Important. This article is a short summary. If it differs from the full text of the policy, the full text and support's decision prevail.
Important. Don't open a chargeback with your bank instead of a ticket. This suspends the review of your support cases.
FAQ
Can I get a refund after the work is completed?
As a rule, no — only on the grounds described in the policy. If the result doesn't match the terms, don't confirm completion and create a ticket.
How many days do I have to contact support?
14 calendar days after payment. Report an account warranty case no later than 72 hours from the moment of the event.
Where will the money go?
To your site balance as 100% cashback, or to your card — as support decides. Money takes 5–10 banking days to reach a card.
Is the cost of the lifetime warranty refunded?
No. The cost of the “Lifetime Warranty” option (+15%) is not refunded.
The game blocked my account. What happens now?
Game sanctions don't automatically entitle you to a refund. Create a ticket. If the refund is approved but can't be sent to your card, the amount will go to your site balance.
My order isn't paid. Do I need to ask for a refund?
No. Delete it from the list — the cashback that was deducted will come back on its own.